Gerry Criscenzo

Gerry Criscenzo

Walpole, Massachusetts, United States
547 followers 500+ connections

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High Rock Management and Consulting
Clark University

  • Contact Gerry for services

    IT Consulting, Telecommunications, Business Consulting, Training, Backup & Recovery Systems, Project Management, Research Skills, Blogging, Technical Writing, and User Experience Writing

About

At 17, I learned a life altering lesson when I sold a washing machine to Tom Hamilton…

Activity

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Experience

  • High Rock Management and Consulting

    Walpole, MA

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    Walpole, Mass

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    Needham, MA

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    Metrowest and Norfolk Counties

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    Waltham, Ma

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    Cambridge, MA

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    Framingham, MA

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    Beaconwood Motors, Haskins Oldsmobile, Gallery Group

Education

  • Graphic

    -

  • -

    - Present

  • -

Volunteer Experience

  • Workshop Teacher

    Workshop Teacher

    Employment & Training Resources - A Massachusetts One-Stop Career Center

    - 1 year 6 months

    Education

    Workshop: Advance your Career with Soft Skills
    Length Aprox 2 hours
    Workshop Description:
    Hard Skills are computer and other skills that you need to get your job done. Soft Skills will get you the job, that raise, promotions and sales success. Everyday people sabotage themselves and their careers without realizing it and wonder why they lost or didn't get the job or promotion even though they are qualified. Companies and organizations increasingly seek people with Soft Skills in…

    Workshop: Advance your Career with Soft Skills
    Length Aprox 2 hours
    Workshop Description:
    Hard Skills are computer and other skills that you need to get your job done. Soft Skills will get you the job, that raise, promotions and sales success. Everyday people sabotage themselves and their careers without realizing it and wonder why they lost or didn't get the job or promotion even though they are qualified. Companies and organizations increasingly seek people with Soft Skills in addition to standard qualifications.

    In this workshop, you will the basics of good communication, negotiations, body language, internal and external customer service, interpersonal skills, managing people, phone etiquette, writing and responding to emails and social media. Unless you've taken a similar workshop, you can likely improve your soft skills to help get that job, promotion or close more sales. Contact the ETRCC to sign up today.

  • Chairperson

    Chairperson

    Neponset River Regional Chamber

    - Present 4 years 5 months

    Economic Empowerment

    Chairman of Ambassador Committee helping members realize the full economic potential as a member of our Chamber.

  • Vice President

    EASTERN MASS CORVETTE CLUB

    - Present 4 years 4 months

Honors & Awards

  • Angie’s List “Service Excellence” award

    Angie’s List

    Awarded in 2005, 2007, 2008, 2009 for superior customer service reports and “A” rating

    This was through implemented customer surveys and managed all client communications to set & meet the highest of expectations. From that data I coached and trained installers and sub contractors to insure exceptional customer service and deliver superior quality standards

  • 1st Place BMW CSI (Customer Service Index)

    BMW of North America

    BMW Service Achievement Award:
    When I took over management of the BMW Gallery's service dept is was scored 10th, last place, in CSI of the ten largest volume dealers in N.E.
    In one year, through customer surveys, process improvement, re-training and re-organization, we achieved 1st place.

Languages

  • English

    Native or bilingual proficiency

  • Italian

    Limited working proficiency

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